Reach a real engineer · Reply within hours
Talk to somebody who actually runs the server.
Sales question, migration question, “is this even something you do?” — write to us. Replies usually within a few hours during the work day, end-of-next-day at the absolute latest.
Three ways to reach us
Pick the one that fits.
Existing customer
Open a support ticket
Fastest path for technical issues — tickets thread directly to your account history.
Self-serve
Read the FAQ first
Most questions about migrations, billing, and “what’s included” are answered there.
Office hours
Mon – Fri, 9 a.m. – 5 p.m. Pacific. Out-of-hours emergencies still get answered — we run on Pacific time and we read tickets in the evening.
Send us a message